Contact Info
Have questions concerning placing orders, quotes for upcoming projects, or anything in between... Reach out to one of our experts today.
Address
Atlanta, GA
Phone Number
404-594-4089
E-mail Address
support@send2printatl.com
HOURS OF OPERATION
Mon - Fri / 9:00AM - 5:00PM
Send Us a Message
Frequently Asked Questions
How can I make sure my blues do not come out purple?
admin2023-03-22T13:48:29-04:00When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
100% C 100% M 0% Y 0% K
ON SCREEN
AFTER PRINTING
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0
What is rich black and how can I get it?
admin2023-03-22T13:47:32-04:00Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
100% K ON SCREEN
100% K AFTER PRINT
We recommend using C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.
What color mode should by files be?
admin2023-03-22T13:46:46-04:00If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
You should always start and finish your designs in CMYK color mode.
What type of files can I send to Send2PrintATL?
admin2023-03-22T13:39:48-04:00We recommend saving as a .JPG
You may also send the file in the following types: pdf, jpg, jpeg, psd, tif, tiff, eps, ai, and png
We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.
How should I set up my bleed and crop marks?
admin2023-03-22T13:39:19-04:00Bleed must extend further than the cut line. Using one of our Templates can help you visualize this. Please keep all text and anything you do not want to get cut off at least .125" away from the cut lines.

When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.
What resolution should my file be?
admin2023-03-22T13:40:48-04:00Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
THESE ARE 72 DPI LOW RES IMAGES
THESE ARE THE SAME IMAGES BUT AT 300 DPI
We only accept 300 dpi files and no less.
How do I track an order?
admin2023-03-22T13:43:05-04:00Once your order is shipped, our Customer Service team will send you an email with tracking information, as well as the shipping provider. Standard orders are shipped via Ground Shipping.
How do I get a refund?
admin2023-03-22T13:45:09-04:00Refunds will be processed if we are unable to correctly print your order. We do require that all files be submitted according to the correct specs. We are not responsible for exact color matches, unless previously discussed. Refunds are processed within 3-7 business days.