Frequently Asked Questions
How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
100% C 100% M 0% Y 0% K
ON SCREEN
AFTER PRINTING
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0
How do I get a refund?
Refunds will be processed if we are unable to correctly print your order. We do require that all files be submitted according to the correct specs. We are not responsible for exact color matches, unless previously discussed. Refunds are processed within 3-7 business days.
How do I track an order?
Once your order is shipped, our Customer Service team will send you an email with tracking information, as well as the shipping provider. Standard orders are shipped via Ground Shipping.
How should I set up my bleed and crop marks?
Bleed must extend further than the cut line. Using one of our Templates can help you visualize this. Please keep all text and anything you do not want to get cut off at least .125" away from the cut lines.
When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.
What color mode should by files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
You should always start and finish your designs in CMYK color mode.
What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
100% K ON SCREEN
100% K AFTER PRINT
We recommend using C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.
What resolution should my file be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
THESE ARE 72 DPI LOW RES IMAGES
THESE ARE THE SAME IMAGES BUT AT 300 DPI
We only accept 300 dpi files and no less.
What type of files can I send to Send2PrintATL?
We recommend saving as a .JPG
You may also send the file in the following types: pdf, jpg, jpeg, psd, tif, tiff, eps, ai, and png
We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.